About the Event
Singapore’s retail and e-commerce market is driven by a digitally savvy, high-income population and strong infrastructure. While physical retail remains important—especially for experiential shopping—online channels continue to gain share, accounting for around 15–17% of total retail sales during peak periods. Retailers are increasingly adopting omnichannel strategies that integrate online convenience with in-store experiences.
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Singapore’s e-commerce revenue is projected to grow from about SGD 23–24 billion in 2024 to roughly SGD 33 billion by 2028, representing an estimated 8–9% CAGR. Growth is supported by high smartphone penetration, widespread digital payment usage, efficient logistics, and rising cross-border and mobile commerce adoption.
2026 Speakers
Past Speakers
Program Flow
8:00 - 9:00
Registration
9:00 - 09:30
State of Retail: Vision
Commerce at Crossroads: Navigating the Future of Retail
Retail is entering a pivotal moment shaped by technological and market growth and complexity; leaders must make critical decisions that will define their future trajectory. This keynote navigates the forces reshaping retail and the strategic choices in building future-ready businesses amidst constant change.
09:30 - 10:00
Partner Spotlight
Title TBA
Deepak Krishna, SAP
10:00 - 10:20
1-2-1 Meeting/Networking & Coffee Break
10:20 - 11:00
Strategy Exchange
Omnichannel 2.0: From Connected Channels to Autonomous Commerce
As customer journeys become increasingly fluid across physical and digital touchpoints, omnichannel retail is evolving to intelligently coordinating decisions across channels. This panel exchange explores personalized experiences, and adapts real-time to customer behaviors, creating autonomous commerce ecosystems.
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Moderator:
Panelist(s): Madhurjya Banerjee, Unilever | Danisha Nathyal, Benjamin Barker | Sanjay Roy, PUMA | Hayley Wan, SAP
11:00 - 11:20
1-2-1 Meeting/Networking & Coffee Break
11:20 - 11:50
C-Suite Perspective
Title TBC, Braze
12:30 - 13:20
LUNCH
11:50 - 12:20
Keynote Presentation
Title TBC, Seekflow
WHO SHOULD ATTEND?
C-levels, VPs, Heads of:
E-commerce Marketing
Digital Marketing
Omnichannel
Customer Engagement
Customer Loyalty
Growth & Marketing
Mobile Commerce
Premium Delegeate Experience
Peer-to-Peer Content Sharing
Gain actionable insights and strategies directly from industry peers through engaging and thought-provoking content.
1-to-1 Meetings
Engage in curated discussions tailored to your business goals.
Interactive Sessions
Participate in dynamic, hands-on discussions designed to foster collaboration and address real-world challenges.
Access to Solution Providers
Meet with top-tier solution providers who offer tailored tools and technologies to help overcome your business challenges.
Director-Level Attendance
Connect with an exclusive group of decision-makers, ensuring high-value discussions with impactful outcomes.
Unique Networking Opportunities
Build meaningful relationships with industry leaders in an environment conducive to forging long-term partnerships.
Intimate Environment
Experience a focused and curated setting designed to maximize interaction, learning, and collaboration.
Premium
Delegate
Experience
Premium Delegate Experience
Peer-to-Peer Content Sharing
Gain actionable insights and strategies directly from industry peers through engaging and thought-provoking content.
Interactive Sessions
Participate in dynamic, hands-on discussions designed to foster collaboration and address real-world challenges.
Director-Level Attendance
Connect with an exclusive group of decision-makers, ensuring high-value discussions with impactful outcomes.
Unique Networking Opportunities
Build meaningful relationships with industry leaders in an environment conducive to forging long-term partnerships.
Access to Solution Providers
Meet with top-tier solution providers who offer tailored tools and technologies to help overcome your business challenges.
1:1 Meetings
Engage in strategic conversations addressing critical business priorities, trends, and opportunities.
Intimate Environment
Experience a focused and curated setting designed to maximize interaction, learning, and collaboration.
2026 Sponsors
Platinum
SAP Engagement Cloud is a leading omnichannel customer engagement solution, trusted by the world’s most loved brands. Part of SAP Customer Experience, it enables AI-driven, personalised engagement across email, SMS, social and more helping brands build loyalty, growth, and meaningful connections.
Gold
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.â„¢ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAIâ„¢ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
sleekflow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one platform creates seamless and personalised customer journeys across everyone's go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to centre all their workflows around meaningful conversations. From marketing and sales to support teams, SleekFlow streamlines business operations by leveraging its cutting-edge conversational AI capabilities. By automating routine tasks, optimising customer interactions, and delivering unparalleled support, the customer-first solution empowers businesses to achieve unprecedented scalability and growth. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE.
Past Series Sponsors
Rockbird Media Flagship Events
Event Passes
Standard End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$375.00
$300.00
Full Access to all conference segments
Curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway
*End-user only. Subject for approval.
EARLY BIRD - ENDS AUG 31
$495.00
The fees are for the end-user only and not applicable for sponsors/vendors.
VIP End User
$395.00
Priority Access in securing 1-to-1 meeting
Full Access to all conference segments
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages. Access to private hosted lunch (if available).
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway
*End-user only. Subject for approval.
EARLY BIRD - ENDS AUG 31
