About the Event
Singapore’s retail and e-commerce market is driven by a digitally savvy, high-income population and strong infrastructure. While physical retail remains important—especially for experiential shopping—online channels continue to gain share, accounting for around 15–17% of total retail sales during peak periods. Retailers are increasingly adopting omnichannel strategies that integrate online convenience with in-store experiences.
Singapore’s e-commerce revenue is projected to grow from about SGD 23–24 billion in 2024 to roughly SGD 33 billion by 2028, representing an estimated 8–9% CAGR. Growth is supported by high smartphone penetration, widespread digital payment usage, efficient logistics, and rising cross-border and mobile commerce adoption.
2026 Speakers
Past Speakers
Program Flow
08:00 - 09:00
Registration
09:00 - 09:30
State of Retail: Vision
Commerce at Crossroads: Navigating the Future of Retail
Retail is entering a pivotal moment shaped by technological and market growth and complexity; leaders must make critical decisions that will define their future trajectory. This keynote navigates the forces reshaping retail and the strategic choices in building future-ready businesses amidst constant change.
Boon Kiat Heng, Singapore Retailers Association
09:30 - 10:00
Partner Spotlight
Source to Satisfaction: Orchestrating the End-to-End Retail Ecosystem
Discover how SAP empowers global retailers to break down enterprise silos and orchestrate a flawless, end-to-end value chain. Through real-world success stories, see how unified data and technology transform complex operations into a high-velocity network that drives ultimate customer satisfaction
Deepak Krishna, SAP
10:00 - 10:20
1-2-1 Meeting/Networking & Coffee Break
10:20 - 11:00
Strategy Exchange
Omnichannel 2.0: From Connected Channels to Autonomous Commerce
As customer journeys become increasingly fluid across physical and digital touchpoints, omnichannel retail is evolving to intelligently coordinating decisions across channels. This panel exchange explores personalized experiences, and adapts real-time to customer behaviors, creating autonomous commerce ecosystems.
Moderator: Gregorio Cioppa, Bain & Company
Panelist(s): Madhurjya Banerjee, Unilever | Danisha Nathyal, Benjamin Barker | Sanjay Roy, PUMA | Carole Martin, SAP
11:00 - 11:20
1-2-1 Meeting/Networking & Coffee Break
11:20 - 11:50
C-Suite Perspective
From Output to Outcomes: The Next Era of Customer Engagement
Sam Meyer, Braze
12:30 - 13:20
LUNCH
11:50 - 12:20
Keynote Presentation
Retail's Next Interface: Connecting Every Retail Moment Through Conversation
Asnawi Jufrie, Sleekflow
WHO SHOULD ATTEND?
C-levels, VPs, Heads of:
E-commerce Marketing
Digital Marketing
Omnichannel
Customer Engagement
Customer Loyalty
Growth & Marketing
Mobile Commerce
Premium Delegeate Experience
Peer-to-Peer Content Sharing
Gain actionable insights and strategies directly from industry peers through engaging and thought-provoking content.
1-to-1 Meetings
Engage in curated discussions tailored to your business goals.
Interactive Sessions
Participate in dynamic, hands-on discussions designed to foster collaboration and address real-world challenges.
Access to Solution Providers
Meet with top-tier solution providers who offer tailored tools and technologies to help overcome your business challenges.
Director-Level Attendance
Connect with an exclusive group of decision-makers, ensuring high-value discussions with impactful outcomes.
Unique Networking Opportunities
Build meaningful relationships with industry leaders in an environment conducive to forging long-term partnerships.
Intimate Environment
Experience a focused and curated setting designed to maximize interaction, learning, and collaboration.
Premium
Delegate
Experience
Premium Delegate Experience
Peer-to-Peer Content Sharing
Gain actionable insights and strategies directly from industry peers through engaging and thought-provoking content.
Interactive Sessions
Participate in dynamic, hands-on discussions designed to foster collaboration and address real-world challenges.
Director-Level Attendance
Connect with an exclusive group of decision-makers, ensuring high-value discussions with impactful outcomes.
Unique Networking Opportunities
Build meaningful relationships with industry leaders in an environment conducive to forging long-term partnerships.
Access to Solution Providers
Meet with top-tier solution providers who offer tailored tools and technologies to help overcome your business challenges.
1:1 Meetings
Engage in strategic conversations addressing critical business priorities, trends, and opportunities.
Intimate Environment
Experience a focused and curated setting designed to maximize interaction, learning, and collaboration.
2026 Sponsors
Platinum
SAP Engagement Cloud is a leading omnichannel customer engagement solution, trusted by the world’s most loved brands. Part of SAP Customer Experience, it enables AI-driven, personalised engagement across email, SMS, social and more helping brands build loyalty, growth, and meaningful connections.
Gold
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
sleekflow is the Omnichannel Conversational AI Suite for customer engagement. The all-in-one platform creates seamless and personalised customer journeys across everyone's go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to centre all their workflows around meaningful conversations. From marketing and sales to support teams, SleekFlow streamlines business operations by leveraging its cutting-edge conversational AI capabilities. By automating routine tasks, optimising customer interactions, and delivering unparalleled support, the customer-first solution empowers businesses to achieve unprecedented scalability and growth. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE.
Qualtrics is the global leader in Experience Management (XM), providing an end-to-end platform that bridges the gap between what organizations think is happening and what people actually experience. By continuously capturing sentiment across Customer, Employee, Product, and Brand touchpoints, Qualtrics unifies operational and experience data into a single intelligent system. Powered by purpose-built AI and predictive analytics, the platform surfaces deep, actionable insights from unstructured feedback across every channel. Qualtrics empowers teams to move from passive listening to immediate resolution, helping global enterprises reduce churn, increase employee engagement, and design products and experiences that drive scalable business impact.
Insider One is the leading Agentic Customer Engagement Platform, enabling brands to deliver autonomous, end-to-end customer engagement and AI-driven growth. Insider One is the only platform that brings together a native Customer Data Platform (CDP), journey orchestration across the broadest set of channels, purpose-built agents, advanced personalization, and AI, trusted by over 2,000 customers, including Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP.
Silver
Fynd is an AI-native unified commerce platform powering *20,000+ stores and 2,300+ brands across 30 countries*. Backed by Reliance Retail and formerly Google, Fynd has processed over *$3.5B* in GMV and served *300M+* customers. Recognised as a Harvard Business School case study and ranked among Fast Company's *top 10 most innovative companies* in Asia-Pacific (2022). At its core, Fynd gives brands a single platform to run online and offline commerce - from D2C websites and marketplaces to in-store POS and inventory - paired with an AI suite that includes intelligent product cataloging, virtual try-ons, and automated customer engagement to significantly amplify results. Brands like *Hugo Boss, Sephora, Aldo, Foot Locker, Pizza Hut, Superdry, and PUMA* use Fynd to scale operations and deliver seamless customer experiences across channels.
BeLive Technology helps brands convert audience attention into owned digital assets, measurable revenue and long-term customer value. BeLive provides an end-to-end operating model that connects content creation to commerce, powering owned channels and distributing interactive content across partner platforms. Through capabilities spanning microdrama & video production, AI-powered audience intelligence, interactive commerce, gamified rewards and real-time analytics, BeLive enables enterprises and high-growth brands to build scalable media properties that retain their story and value long after a campaign ends. Trusted by platforms like ShopBack, Grab and Zalora, BeLive simplifies entertainment commerce, without needing brands to turn into media businesses.
Dotdigital complements this as an all-in-one customer experience and data platform (CXDP) trusted by over 4,000 brands worldwide, unifying customer data and powering hyper-personalized journeys across email, SMS, WhatsApp, and more — helping retailers turn insight into action and action into revenue.
EXHIBITOR
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InstaAgent is an AI-native marketing agency backed by Y Combinator. It turns a single campaign brief into hundreds of personalized social media creatives. In just 15 months, it has served 700+ brands, including Nestlé and Lotte, and produced more than 20,000 creatives.
key support
InstaAgent is an AI-native marketing agency backed by Y Combinator. It turns a single campaign brief into hundreds of personalized social media creatives. In just 15 months, it has served 700+ brands, including Nestlé and Lotte, and produced more than 20,000 creatives.
Past Series Sponsors
Rockbird Media Flagship Events
Event Passes
Standard End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$375.00
Full Access to all conference segments
Curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway
*End-user only. Subject for approval.
VIP End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$495.00
Priority Access in securing 1-to-1 meeting
Full Access to all conference segments
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages. Access to private hosted lunch (if available).
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway
*End-user only. Subject for approval.
