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Registered employers under Kumpulan Wang Pembangunan Sumber Manusia (KWPSM) can apply for a training grant through the e-TRiS system by selecting ‘Non-Registered Training Provider Details – Overseas” under the Skim Bantuan Latihan (SBL)
Contact us to attain the approval letter as a supporting document.
Grant approval is subject to conditions set by PSMB.
About the Event
By 2026, Malaysia’s retail and e-commerce sectors are set to experience sustained growth, driven by digital transformation, evolving consumer preferences, and significant investments in digital infrastructure. The e-commerce market is projected to reach USD 15.7 billion by 2028, with a compound annual growth rate of 8.5%. This growth is supported by increasing smartphone and internet penetration, as well as greater consumer confidence in online payments. A large majority of Malaysians have embraced online shopping, and this behavior is expected to continue even as physical retail recovers. Retailers are adapting by adopting omni-channel strategies that blend physical and digital experiences, creating a more seamless and convenient shopping journey.
Artificial intelligence is also being leveraged to personalize customer interactions and streamline operations, further enhancing the digital retail experience. In addition, local brands are responding to cultural preferences by offering products that resonate with Malaysian consumers, particularly in areas such as modest fashion and halal-certified beauty products. As Malaysia strengthens its position in the digital economy, its retail and e-commerce sectors present growing opportunities for businesses that are agile, consumer-focused, and digitally enabled. Don’t miss out Rockbird media’s retailX set to invade Kuala Lumpur in March 2026 where thought leaders and business game changers in retail & e-commerce space convene for the same great purpose – drive the industry’s growth further!
Two Strategic Conferences.
One High-Value Day.
This event is co-located with dataAIX Kuala Lumpur 2026, creating a shared environment for leaders shaping data, AI, retail, and digital commerce strategy. By attending retailX, you gain proximity to parallel conversations, decision-makers, and opportunities that extend beyond a single track — without extending your time commitment.
2026 Speakers
rockbird media managed to put together a rock solid team for this event. Really professional management and organization!
Power Bosch Tools
Program Flow
8:30 - 9:00
Registration
9:25 - 9:55
Keynote Presentation
The Rise of the Conscious Shopper: Turning Customer Intent into Loyalty and Revenue
Hubert Tose, CleverTap
10:00 - 10:50
1st Roundtable Discussion
10:50 - 11:20
1st Session 1-2-1 Meeting/Networking
12:10 - 12:50
Fireside Chat
Customer Retention & Loyalty in an Oversaturated Market
Moderator: Vishal Sharma, Max Fashion (Landmark Group)
Panelists: Siew Lai Wong, BIG Caring Group
| Salihah Noh, Dominos Global Services Centre
| CK Chang, Oxwhite
9:00 - 9:25
Opening Keynote Presentation
From Digital Disruption to Market Leadership: Malaysia’s Retail Evolution
Mr.S. Jai Shankar, MATRADE
11:25 - 11:55
2nd Session 1-2-1 Meeting/Networking
It's my first time attending, and i'm really enjoying it so far. The content is interesting, the content is high quality and the participants are inspiring people and you get to make nice connections here. Highly recommend it.
Villeroy & Boch
WHO SHOULD ATTEND?
C-levels, VPs, Heads of:
E-commerce Marketing
Digital Marketing
Omnichannel
Customer Engagement
Customer Loyalty
Growth & Marketing
Mobile Commerce
Premium
Delegate
Experience
Premium Delegate Experience
2026 co-locating Sponsors
Gold Sponsors
SIlver Sponsors
KEY SUPPORT & eXhibitors
Interaction
CleverTap is the all-in-one customer engagement platform that helps brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product. The platform is powered by TesseractDB™ – the world's first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John's, and Tesco. Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
SHOPLINE, founded in 2013, is a leading SaaS provider empowering retailers to sell, market, and operate their business through comprehensive unified commerce solutions — including e-commerce, social commerce, point-of-sale, and CRM. Trusted by over 600,000 merchants and headquartered in Singapore with approximately 2,000 employees, SHOPLINE serves global brands such as In The Style, Peter Jackson, and Lush. Dotdigital complements this as an all-in-one customer experience and data platform (CXDP) trusted by over 4,000 brands worldwide, unifying customer data and powering hyper-personalized journeys across email, SMS, WhatsApp, and more — helping retailers turn insight into action and action into revenue. Belive Technology rounds out the partnership as a live streaming and shoppable video solutions provider that has delivered over 5 billion minutes of video for businesses across Japan, Indonesia, Africa, Turkey, and beyond. Having served renowned brands such as Grab, Mediacorp, ShopBack, Rakuten, Trendyol, and Genting Group, BeLive Technology brings deep expertise and a dedicated team that works alongside clients to achieve their goals — creating immersive, engaging, and memorable experiences that captivate audiences and drive remarkable results.
Netcore is a global MarTech pioneer helping brands create personalized, AI-led customer experiences that drive real, profitable growth. Trusted by 6,500+ businesses across five continents, Netcore has been named a Gartner Magic Quadrant Leader in Search and Product Discovery for two consecutive years—2024 and 2025.
Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, LVMH, SHEIN, Grab, Klook, ZALORA, and H&M.
Sanuker is a leading business messaging company and technology provider, specializing in chatbot solutions and professional messaging consultations. As an official Meta Business Partner and WhatsApp Business Solution Provider (since 2018), Sanuker helps enterprises build, manage, and analyze conversations across platforms like WhatsApp, Facebook Messenger, and Instagram.
Osmos is an omnichannel retail media optimization platform that helps retailers and brands unlock incremental ad revenue and performance across on-site, off-site, and in-store retail media programs. By combining automation, AI-driven insights, and consultative enablement, Osmos enables teams to scale campaigns faster, expand high-intent keyword coverage, improve ROAS, and maximize monetization - without increasing operational overhead. Built for modern e-commerce and retail media teams, Osmos transforms fragmented ad operations into streamlined, high-impact revenue engines, helping retailers monetize smarter and brands drive stronger performance across the full shopper journey. Key Solutions: - Retail Media Revenue Optimization - Ads Operations Automation - Keyword & Campaign Expansion - Performance Analytics & Insights
Brain Station 23 is a global AI-driven retail technology and digital commerce partner powering omnichannel transformation for modern retailers. With 980+ engineers across AI/ML, Data Engineering, Cloud, POS/ERP integration, and mobile commerce, we design scalable platforms that unify online and offline experiences. Our solutions span personalization engines, inventory intelligence, product recommendations, payment integrations, loyalty ecosystem, and retail automation. We enable retailers to optimize operations, enhance customer lifetime value, and drive measurable revenue growth. Brain Station 23 has delivered high-volume, commerce-enabled platforms for global retail brands by published case studies.
FedEx Malaysia provides fast and reliable delivery services to more than 220 countries and territories. Leveraging a global air-and-ground network, FedEx Malaysia ensures the timely delivery of time-sensitive shipments by a specific time and date. E-commerce Product Choose our day definite premium e-commerce shipping service, FedEx® International Connect Plus (FICP), that offers competitive speed with attractive prices to meet your need. E-commerce Solutions FedEx compatible solution lets you integrate with approved third-party e-commerce solution providers for FedEx functionality. We offer a range of services to help businesses optimize their logistics management - including transportation, warehousing, inventory management, and order fulfillment.
is a leading conversational AI company helping enterprises and growth-focused brands transform messaging into measurable revenue. Specializing in solving fragmented communication, slow response times, and missed sales opportunities, AiChat operates across WhatsApp, Instagram, Messenger, web chat, and other digital channels. Powered by Generative AI and intelligent AI Agents, the platform enables real-time engagement, automated lead qualification, and guided conversational commerce for retailers at scale. As part of reAlpha Tech Corp (Nasdaq: AIRE) and trusted by Fortune 500 brands, AiChat turns everyday conversations into structured buying journeys — making messaging a strategic growth engine for modern businesses worldwide.
Worldpay combined with Global Payments in January 2026 to create a leading payments technology and software company that powers commerce for businesses of all sizes worldwide. We help businesses grow with confidence by delivering innovative solutions that enable seamless payment acceptance, smarter operations and exceptional client experiences – online, in store and everywhere in between. With its global reach, local expertise and scale, Global Payments processes billions of transactions and trillions in annual payment volume across more than 175 countries. Headquartered in Atlanta, Georgia, Global Payments is a Fortune 500® company and a member of the S&P 500.
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2C2P by Antom is Southeast Asia’s leading payments platform that empowers businesses of all sizes to securely accept and make payments through one point of integration. Its extensive network spans across online, mobile and offline channels including over 600,000 alternative payment locations, enabling businesses of all sizes to reach their customers or recipients anywhere. It is part of Ant International’s Antom, a world leading merchant payment and digitisation services provider.
Meson Logistics Solutions provides advanced supply chain execution solutions, with a strong focus on Warehouse Management Systems (WMS). Formerly Honeywell Logistics Solutions, Meson supports warehouse digitalization for over 1,300 customers across 26 countries. Meson WMS helps optimize inventory, improve efficiency, and enable scalable warehouse operations in complex supply chain environments.
Cloud Kinetics is an award-winning cloud & data transformation and managed services partner with deep and extensive AI, hybrid cloud, multi-cloud, application and data expertise. Through cloud-powered innovation and with data and AI at the core, Cloud Kinetics enables businesses to re-imagine their technology, innovate, scale and drive tangible business outcomes. As a top-tier partner of Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure and other IT leaders, Cloud Kinetics leverages the best of the tech ecosystem for their customers. Cloud Kinetics is headquartered in Singapore, operates globally across Asia and the United States, and is a portfolio company of I Squared Capital. For details, visit https://www.cloud-kinetics.com.
Bronze Sponsors
A big thank you to rockbird media for putting together such an inspiring Retail & E-commerce Summit Asia! Our team loved the chance to gain fresh perspectives on the latest digital trends from leading businesses in Thailand.
OMISE
2026 Sponsors
The platform is powered by TesseractDB™ - the world's first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including Electronic Arts, TillingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John's, and Tesco.
Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, and CDPQ, the company is headquartered in Mountain View, California with presence in Bengaluru, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.
Built for modern e-commerce and retail media teams, Osmos transforms fragmented ad operations into streamlined, high-impact revenue engines, helping retailers monetize smarter and brands drive stronger performance across the full shopper journey.
GOLD
CleverTap is the all-in-one customer engagement platform that helps brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.
SILVER
Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, LVMH, SHEIN, Grab, Klook, ZALORA, and H&M.
KEY SUPPORT
Osmos is an omnichannel retail media optimization platform that helps retailers and brands unlock incremental ad revenue and performance across on-site, off-site, and in-store retail media programs. By combining automation, AI-driven insights, and consultative enablement, Osmos enables teams to scale campaigns faster, expand high-intent keyword coverage, improve ROAS, and maximize monetization - without increasing operational overhead.
Key Solutions:
- Retail Media Revenue Optimization
- Ads Operations Automation
- Keyword & Campaign Expansion
- Performance Analytics & Insights
Netcore Cloud is a global MarTech pioneer helping brands create personalized, AI-led customer experiences that drive real, profitable growth. Trusted by 6,500+ businesses across five continents, Netcore has been named a Gartner Magic Quadrant Leader in Search and Product Discovery for two consecutive years—2024 and 2025.
Brain Station 23 – Powering Retail & E-Commerce with Digital Innovation. With 18+ years of experience, 800+ skilled engineers, and 2,500+ successful projects across 30+ countries, Brain Station 23 empowers retailers and e-commerce businesses to scale and optimize operations through digital transformation.
Discover how we can support your digital journey at www.brainstation-23.com or sales@brainstation-23.com. Visit us at the Retail & E-Commerce Summit!
EXHIBITOR
We specialize in omnichannel e-commerce platforms, AI-driven hyper personalization, cloud-based POS and hyper inventory management, large catalogue management, high volume order processing and digital marketing automation to enhance customer experience and boost revenue. Our secure, scalable solutions ensure seamless operations and compliance with industry standards.
Passes
Standard End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$375.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
*End-user only. Subject for approval.
VIP End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$495.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
Priority Access in securing 1-to-1 meeting and seat at roundtable discussion
*End-user only. Subject for approval.
Vendor Fee
This pass is intended for Vendors, Solution Providers & Consultants only
$999.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
Event Passes
Standard End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$375.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
*End-user only. Subject for approval.
VIP End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$495.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
Priority Access in securing 1-to-1 meeting and seat at roundtable discussion
*End-user only. Subject for approval.
Vendor Fee
This pass is intended for Vendors, Solution Providers & Consultants only
$999.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
Venue & Logistics
Aloft KL Sentral, Malaysia
No 5, Jalan Stesen Sentral, Kuala Lumpur, 50470, Malaysia
