About the Event
By 2026, Thailand’s retail and e-commerce sectors will be driven by strong digital growth and rising consumer expectations. The retail market is projected to grow at 3.9% CAGR (2025–2030) to nearly USD 180 billion, while e-commerce expands at 9.2% CAGR to USD 18.7 billion. With over 80% of online purchases via mobile, social commerce and live-streaming are making seamless, personalized, and trusted omnichannel experiences the new standard.
However, challenges remain around data privacy, online fraud, and fragmented personalization. Retailers that unify data and use AI to deliver secure, relevant, and emotionally engaging interactions will lead Thailand’s customer experience landscape by 2026.
Who Should Attend?
C-levels, VPs, Heads of:
Customer Experience
Customer Engagement
Customer Excellence
Customer Happiness
Customer Loyalty
Growth & Marketing
Customer Data
Premium
Delegate
Experience
Premium Delegate Experience
Program Flow
08:00 - 9:00
Registration
09:00 - 09:30
Opening Keynote Presentation
Experience Matters: Winning Back Customer Trust
09:30 - 10:15
Panel Discusison
Trust and Transparency: Where Does the Data Go?
10:20 - 10:45
1st Sessions 1-2-1 Meeting/Networking & Coffee Break
11:00 - 11:25
1-2-1 Meetings/Networking & Coffee Break
11:25 - 12:10
Panel Discussion
The Power of Influencers: A Brand's Make it or Break it?
12:10 - 13:10
Lunch
10:45 - 11:00
Keynote Presentation
Redefining the Customer Journey with AI
Event Passes
Standard End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$375.00
$300.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
*End-user only. Subject for approval.
EARLY BIRD - ENDS FEB 28
VIP End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$495.00
$395.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
Priority Access in securing 1-to-1 meeting and seat at roundtable discussion
*End-user only. Subject for approval.
EARLY BIRD - ENDS FEB 28
Vendor Fee
This pass is intended for Vendors, Solution Providers & Consultants only
$999.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
Venue & Logistics
Bangkok, Thailand
No 5, Jalan Stesen Sentral, Bangkok, Thailand
+66 02-213-4567
