About the Event
By 2026, Thailand’s retail and e-commerce sectors will be driven by strong digital growth and rising consumer expectations. The retail market is projected to grow at 3.9% CAGR (2025–2030) to nearly USD 180 billion, while e-commerce expands at 9.2% CAGR to USD 18.7 billion. With over 80% of online purchases via mobile, social commerce and live-streaming are making seamless, personalized, and trusted omnichannel experiences the new standard.
However, challenges remain around data privacy, online fraud, and fragmented personalization. Retailers that unify data and use AI to deliver secure, relevant, and emotionally engaging interactions will lead Thailand’s customer experience landscape by 2026.
Who Should Attend?
C-levels, VPs, Heads of:
Customer Experience
Customer Engagement
Customer Excellence
Customer Happiness
Customer Loyalty
Growth & Marketing
Customer Data
Premium
Delegate
Experience
Premium Delegate Experience
Program Flow
8:00 - 8:30
Registration
8:30 - 9:00
Opening Keynote Presentation
Experience Matters: Winning Back Customer Trust
9:00 - 9:50
1st Roundtable Sessions
10:05 - 10:30
1st Session 1-2-1 Meeting/Networking
10:35 - 11:00
2nd Session 1-2-1 Meeting/Networking
11:10 - 11:55
Panel Discussion
Trust & Transparency: Where Does The Data Go?
12:10 - 13:10
LUNCH
Event Passes
Standard End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$375.00
$300.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
*End-user only. Subject for approval.
EARLY BIRD - ENDS FEB 28
VIP End User
The fees are for the end-user only and not applicable for sponsors/vendors.
$495.00
$395.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
Priority Access in securing 1-to-1 meeting and seat at roundtable discussion
*End-user only. Subject for approval.
EARLY BIRD - ENDS FEB 28
Vendor Fee
This pass is intended for Vendors, Solution Providers & Consultants only
$999.00
Full Access to all conference segments including keynote and Roundtable Discussion
VIP Hospitality Experience featuring a curated buffet lunch, premium canapés and beverages
Exclusive Networking Access to closed-door business matchmaking and booth interactions
Premium Content Takeaway: Digital copies of keynote and roundtable session presentations (subject to availability)
Venue & Logistics
Bangkok, Thailand
No 5, Jalan Stesen Sentral, Bangkok, Thailand
+66 02-213-4567
