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Journalists capturing Shanghai’s skyline during sunset, representing the city’s global dialogue and modern openness.

Journalists capturing Shanghai’s skyline during sunset, representing the city’s global dialogue and modern openness.

Shanghai Welcomes the World at the China International Import Expo 2025: Journalists See a City Built on Connection

Customer Experience

Nov 10, 2025

Oradian Champions Workshop 2025: Turning Product Adoption into Measurable Progress

Oradian Champions Workshop 2025: Turning Product Adoption into Measurable Progress

Oradian Champions Workshop 2025: Turning Product Adoption into Measurable Progress

Customer Experience

Oct 13, 2025

Beyond the Checkout: Shakey’s and Healthy Options Redefine Retail with AWS and AI

Beyond the Checkout: Shakey’s and Healthy Options Redefine Retail with AWS and AI

Beyond the Checkout: Shakey’s and Healthy Options Redefine Retail with AWS and AI

Retail & E-commerce

Oct 10, 2025

8x8 & Rakuten Viber: Marc Palomares on Shaping the Future of Business Communications in 2025

8x8 & Rakuten Viber: Marc Palomares on Shaping the Future of Business Communications in 2025

8x8 & Rakuten Viber: Marc Palomares on Shaping the Future of Business Communications in 2025

Customer Experience

Sep 8, 2025

One Platform, One Trust: Margarita Rivera’s Key Takeaways at 8x8 Connect Manila 2025

One Platform, One Trust: Margarita Rivera’s Key Takeaways at 8x8 Connect Manila 2025

One Platform, One Trust: Margarita Rivera’s Key Takeaways at 8x8 Connect Manila 2025

Customer Experience

Sep 5, 2025

Man in gray suit speaks on stage. Behind him, a screen shows "Rory Freeborn, Technology Partnerships APAC." The mood is professional.

Man in gray suit speaks on stage. Behind him, a screen shows "Rory Freeborn, Technology Partnerships APAC." The mood is professional.

Rory Freeborn of 8x8: Why Manila is Leading the Charge in Digital Identity and AI Innovation

Customer Experience

Sep 1, 2025

Henry Ting presents slides on leveraging reviews to a seated audience in a conference room. Text and images are on screen.

Henry Ting presents slides on leveraging reviews to a seated audience in a conference room. Text and images are on screen.

TTRacing’s Rise: How Henry Ting Turned Customer Reviews into a Global Growth Engine

Customer Experience

Aug 28, 2025

Woman smiling, pointing at smartphone displaying app in a room with shelves. GoTyme Bank and TikTok logos are visible.

Woman smiling, pointing at smartphone displaying app in a room with shelves. GoTyme Bank and TikTok logos are visible.

Fintech and E-commerce: GoTyme & TikTok Shop Empower Filipino MSMEs

Digital Transformation

Aug 5, 2025

Built for the Filipino Lifestyle: Mia Bulatao on How Pick.A.Roo Prioritizes Real People in a Rapidly Digital World | Customer Experience

Built for the Filipino Lifestyle: Mia Bulatao on How Pick.A.Roo Prioritizes Real People in a Rapidly Digital World | Customer Experience

Built for the Filipino Lifestyle: Mia Bulatao on How Pick.A.Roo Prioritizes Real People in a Rapidly Digital World | Customer Experience

Customer Experience

Jul 14, 2025

Verint’s Manish Shah speaking on stage, gesturing in front of a blue screen displaying "The Future of CX Automation" and event details in Manila, May 2025.

Verint’s Manish Shah speaking on stage, gesturing in front of a blue screen displaying "The Future of CX Automation" and event details in Manila, May 2025.

The Future of CX Automation: Manish Shah's Vision for Culturally Intelligent CX

Customer Experience

Jul 14, 2025

Small Space, Big Shift: Uniqlo’s Mini Outlet Is Redefining Convenience Retail

Small Space, Big Shift: Uniqlo’s Mini Outlet Is Redefining Convenience Retail

Small Space, Big Shift: Uniqlo’s Mini Outlet Is Redefining Convenience Retail

Customer Experience

Jul 8, 2025

Man smiling on stage at CX Unbound event. Background shows cityscape with sponsor logos and "CX Unbound: Create, Connect, Personalize" text.

Man smiling on stage at CX Unbound event. Background shows cityscape with sponsor logos and "CX Unbound: Create, Connect, Personalize" text.

customerX Interview with Kulachart Ngernpermpoon, Country Manager — Philippines & Indo China, Genesys

Customer Experience

Jul 7, 2025

Beyond Points: Reimagining Loyalty with Heart, Value, and Human Connection | customerX 2025

Beyond Points: Reimagining Loyalty with Heart, Value, and Human Connection | customerX 2025

Beyond Points: Reimagining Loyalty with Heart, Value, and Human Connection | customerX 2025

Customer Experience

Jun 20, 2025

Beyond Banking: How Maya Is Quietly Making Money Effortless, Personal—and Actually Cool | CustomerX

Beyond Banking: How Maya Is Quietly Making Money Effortless, Personal—and Actually Cool | CustomerX

Beyond Banking: How Maya Is Quietly Making Money Effortless, Personal—and Actually Cool | CustomerX

Customer Experience

Jun 9, 2025

People sit around a table with green glasses, yellow flowers, and patterned cloth in a tropical-themed room. A yellow door is in the background.

People sit around a table with green glasses, yellow flowers, and patterned cloth in a tropical-themed room. A yellow door is in the background.

Loyalty Without Limits: From Points to Purpose | Customer loyalty in the Philippines

Jun 5, 2025

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