Overview
Consumer behaviours and expectations have fundamentally changed over the last few years, compelling retailers to drive digital transformation across their value chain. AWS, born from the most innovative retailer in the world, offers a host of solutions that are purpose-built for retail and market tested by Amazon.com. Through this event, AWS, along with its extensive portfolio of retail competency partners, aims to help retailers in the Philippines innovate faster and scale their growth.
Let us collaborate to share key insights across multiple topics such as data lakes for retail, predictive demand planning, the art of hyper-personalization with Gen Al, delighting customers through the next generation contact centers plus many more.
Industry Topics
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Leverage the power of customer data to make informed business decisions
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Learn more on the about predictive demand planning and how it transforms retail operations and boosts profitability
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Driving growth through Gen-Al powered personalization
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Next generation retail customer experience through contact centers transformation
Speakers
Precious Lim
Country Manager, Philippines
AWS
Homin Kim
Head of Retail, Restaurant, Consumer Goods Business Development, ASEAN
AWS
Anurag Saluja
APJ Partner Leader (Retail CPG)
AWS
Sridhar Vishwanathan
Retail and CPG Industry GTM Lead
AWS
Anila Rao
Vice President & Head of Business
Active Content - Algonomy
Arthur Nowak
Co-Founder & CEO
iCXeed
Avinash Gowda
Vice President - Asia Pacific
ETP
Dexter Ligot-Gordon
Co-Founder & CEO
Swarm
Agenda Flow
8:30 - 9:30 AM
Registration
Vikrant Khanna, Vice President, Global Head - Value Management, Advisory & Presales, Darwinbox
9:30 - 9:40 AM
Welcome Remarks
Vikrant Khanna, Vice President, Global Head - Value Management, Advisory & Presales, Darwinbox
9:40 - 9:55 AM
Homin Kim, Head of Retail, Restaurant, Consumer Goods Business Development, ASEAN, AWS
In an era where AI is radically disrupting the retail landscape, customer experience (CX) emerges as the ultimate differentiator. This keynote explores why CX becomes even more crucial as AI reshapes retail, and how cutting-edge technologies like Agentic AI can be strategically leveraged to create unprecedented, hyper-personalized shopping experiences.
9:55 - 10:10 AM
Anurag Saluja, APJ Partner Leader (Retail CPG), AWS
A quick snapshot of how AWS partners are shaping the future of retail with their innovative ideas and ready to deploy solutions. These solutions range from Digital Commerce, Smart Stores, AI and Supply Chain. In my session, I will give a glimpse of these and will be available for any conversation with the customer should they have further interest.
10:10 - 10:40 AM
Sridhar Vishwanathan, Retail and CPG Industry GTM Lead, AWS
Join us for an engaging fireside chat with two of the Philippines’ leading retail innovators as they share their digital transformation journeys and insights into the future of Retail. Our distinguished panelists will explore how they’re leveraging cloud technology, artificial intelligence, and data analytics to drive growth and enhance customer experiences. Don’t miss this opportunity to learn from industry leaders as they share their experiences, challenges, and successes in leveraging technology to drive business growth and innovation in the Philippine market.
10:40 - 10:55 AM
Networking Snacks
Vikrant Khanna, Vice President, Global Head - Value Management, Advisory & Presales, Darwinbox
10:55 - 11:20 AM
Dexter Ligot Gordon, Co-Founder & CEO, Swarm
Swarm is a global AI consultancy and solutions provider, with teams from FAANG and Fortune 500 companies. We will showcase our multi-agent platform featuring:
End-to-End Agentic Invoice Processing: Automates the Invoice-PO lifecycle from application to approval with customizable AI workflows.
Agentic Demand Forecasting: Integrate sales and marketing, weather, social media and competitor data to create a self-improving AI forecasting model for goods and SKU.
Agentic Voice & Chatbot Shopping Assistant via Ada: Integrates with Ada to resolve product inquiries autonomously and seamless payment checkout.
12:20 - 1:30 PM
Networking Lunch
Vikrant Khanna, Vice President, Global Head - Value Management, Advisory & Presales, Darwinbox
11:20 - 11:40 AM
Anila Rao, Vice President & Head of Business, Active Content, Algonomy
Today’s consumers expect real-time, context-aware experiences—not generic messages. Beyond GPTs, true hyper-personalization requires predictive analytics, segmentation, and behavioral modeling. Discover how Algonomy’s Active Content delivers dynamic, personalized email engagement at scale.
11:40 - 12:00 PM
Avinash Gowda, Vice President - Asia Pacific, ETP
Listen to how ETP International (www.etpgroup.com) , an ISV with over 3 decades of retail software experience across 17 countries in APAC, is embracing the power of SaaS to help retailers simplify operations, reduce costs and enhance customer experiences. Get an overview of the trends impacting retail evolution today, with AI models, and explanation of use cases relevant to the retail industry.
12:00 - 12:20 PM
Arthur Nowak, Co-Founder & CEO, iCXeed
CX and Contact Centre Leaders are navigating a fast-paced landscape, balancing excitement and pressure as technology rapidly transforms the customer experience.
Let’s cut through the noise and explore, through the lens of Amazon Connect and GenAI:
* Practical strategies to deliver contextual, personalised, and automated customer service across every channel-calls, SMS, email, video, chat, bots, apps, and more
* Tools and techniques to empower agents, boost productivity, and drive deeper engagement
* A hands-on look at GenAI-powered contact centres, showing how customers can resolve issues instantly and seamlessly
* Insights on leveraging AI to uncover customer trends and optimise capacity planning
* The latest in virtual hold, voice biometrics, and CRM integrations
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