customerX Interview with Kulachart Ngernpermpoon, Country Manager — Philippines & Indo China, Genesys

Kulachart Ngernpermpoon, a future where human empathy and smart automation coexist at scale.

How do we craft customer journeys that feel human in a world that’s increasingly digital?

Striking the Balance: Smart Automation + Real Connection

“It’s not just about cutting costs, it’s about creating value for the customer, employees and the company itself. That’s when insights flow, loyalty builds and everyone wins.”

The Power of Accessible AI in the Philippines

“The playing field is changing. AI is now more accessible, even for smaller businesses. Companies can now adopt solutions without huge upfront investments. It’s more flexible, scalable and democratized.”

employee experience

Personalization at Scale: A Promise You Can Keep

You’re not just solving a problem, you’re building a connection.”

stay true to their promise

Where Technology Ends, the Human Journey Begins

Genesys

CustomerX

co-creating a future of better experience design.

the future of customer experience isn’t just about how fast we can respond, it’s about how deeply we can connect.

Genesys

empathy, clarity and intent,