Customers don't buy products — they buy certainty. Every step of the customer experience until the final delivery, ETA is a signal of trust. When a promised window is not accurate and communicated clearly, re-attempts and support calls fail — resulting in revenue per parcel coming down. 

 

According to Qualtrics, Australian companies are losing $66 Billion in sales annually due to poor customer experience. Today, more than ever, supply chain leaders are playing a critical role in delivering the brand promise. 

 

This invite-only design thinking workshop is our attempt to bring together leaders in logistics to understand how they can use AI to fix customer experience, and deliver their brand promise. 

 

Discover how you can use AI to deliver a consistent experience by
 

• How can you manage third party carriers to deliver a consistent experience

• How can you improve productivity and ETA adherence

• How can you manage customer expectations proactively